VoIP (Voice over Internet Protocol) is an advance telecommunication technology that has transformed the businesses communication from traditional PBX to Internet telephony.
Small Business VoIP system is a rapidly growing technology with countless benefits and very few disadvantages. Advantages of VoIP phone System include high-cost savings and scalability. The only drawback that VoIP is that it requires a stable internet.
This article will give you information about hosted or Cloud PBX VoIP Phone system and how it can make your business perform better.
Definition of VoIP
VoIP sometimes referred to as Voice over internet protocol or internet telephony, enables users to make and receive phone calls via the internet. This latest technology transforms analogue voice signals into the digital form of packets, and these packets are sent over the internet, enabling conversations that can be made anywhere from the world whenever an internet connection is available.
Since the internet has become common all over the world, the Modern VoIP telephony system enables small businesses to make phone calls using the internet and them to get rid of old expensive PBX telephone System.
By using VoIP for small businesses, you can enjoy feature-rich solution at a portion of the cost of Conventional phone systems. With VoIP platform, companies can easily take benefits of features like Interactive Voice Response (IVR), Automated Call Distributor queues, music-on-hold, video conferencing, voicemail etc. Moreover, VoIP Phone system is highly adaptable and portable phone system, which means there are no extra charges required for transferring or relocating the offices.VoIP phone systems offer a complete communication suite with team collaboration tools that are usually not found with traditional phone systems.
What are the advantages of using Small Business VoIP phone system?
VoIP phone systems are less expensive as compared to PSTN. In a conventional phone system, businesses need to install cables, have dedicated desk phones, and PBX hardware. Besides, they have to pay the bill monthly or have to pay charges for each separate call. On contrary VoIP system requires no additional equipment to install, and VoIP providers manage everything. Also, organisations do not need to hire extra staff, or need to buy additional equipment to look after the system.
1. Increase Cost efficiency
With virtual phone calling, companies can use their existing Internet connection and equipment. If the businesses have a reliable internet connection, they can start making VoIP phone calls using their pre-existing smartphone, laptop, tablet, and desktop computer. VoIP platform allows businesses to make phone calls by using existing desk phones with VoIP adaptor.
With Virtual phone system, you can make free unlimited calls to different virtual phone numbers. Additionally, VoIP phone features offer the cheapest international calling rates. This way, companies can operate business internationally and locally with minimal investment and generating high revenue by using a VoIP platform.
VoIP technology is easily portable to a different location. There are no tools or material needed for transfer. Also, you don’t have to buy new numbers for phone calls when shifting an office.
Distance does not matter in VoIP system, For example; if your boss is calling from your head office and you are on the other side of the country, you can pick up the call and talk to him just like you would in the office with VoIP telephony system.
VoIP system can work at every location as long as there is an active internet connection.
In addition to being portable, VoIP phone systems have a great deal of flexibility and companies can start small with a few users and later add more users if needed. There’s no need to buy new wires to support more users. Thus, adding add new users to the system remains easy and inexpensive.
- Efficient Customer Service
With the Auto Attendant feature or Virtual Receptionist (VR) companies can efficiently direct phone calls to all local and international areas. These features can also help create customised greetings.
For example, a holiday greeting is set up by the company in advance on the listed date. It is also possible with cloud PBX technology to add some on-hold information about some exclusive notices.
- New Features can be Added Easily
In busy seasons, many companies add some premium features in their calling plans that enhance their call-taking performance and also helps in managing and maximising the staff. For Example, Group calls, enable incoming calls to be ring on the various extensions.
Small Business VoIP Phone System provides Excellent Collaboration Features
VoIP is excellent for team management or collaboration. The advanced features allow businesses to increase their efficiency, which is not possible with traditional phone systems. Since virtual phone systems are internet-based instant messaging is a great feature.
- CRM Integration
Companies that acquire CRM (Customer Relationship Management) systems can appreciate smooth integration with their VoIP systems.
A VoIP phone system can help your business become available for 24/7. You just need to Sign in and make calls from any place in the globe with the supported device.
If you want to try virtual calling, Sign-up with a free 30-day trial with Business VoIP UK.